1. Which Courier do you use?
Normally, we use Poslaju, Nationwide, Skynet, Zepto Express depending on area and requirement.
2. What is the rate of courier service base on?
The rate at our website is based on weight. We have all product weight recorded in the system, the total weight is calculated automatically by system from individual weight of each product.
3. How long is the delivery time?
Typically is 2-3 working day(s), but sometime courier service will miss the collection, then it will be 1 day delay.
4. Cut off time.
Orders made before 10:00am can be arrange to send out on the same day, as courier service cut off time is Poslaju 10:30am, and others are 12:30pm.
5. Is same day delivery available?
Yes, same day delivery is available for Klang Valley, via Zepto Express, the rate is about RM 1/km from Subang Jaya, duration is 3 hours. Please contact us for checking.
6. Is shipping free of charge?
Free shipping is only available for single order amount RM 130 and above within Peninsular Malaysia, and RM 160 for East Malaysia
7. How would I know if my order are ready?
You will receive email from us to update you on the shipping detail like tracking number, courier company and tracking website.